Return Policy

Effective Date: June 2026

Thank you for shopping with Homofpupora. We are committed to offering reliable pet products designed to support the comfort, care, and everyday needs of dogs and their families.

If you experience an issue with your order, please contact our customer support team at support@homofpupora.com and include your Order Number together with the email address used when placing the order.

Please review the terms below before submitting any return, replacement, or refund request.

1. Final Sale Terms

Unless otherwise required by applicable law, purchases completed through Homofpupora are considered final sale.

We generally do not accept voluntary returns or exchanges for reasons such as:

  • Change of mind
  • Personal preference
  • Incorrect size, color, or variation selected by the customer
  • No longer needing the product after delivery

Exceptions may be considered only when the item received is confirmed to be:

  • Defective
  • Damaged upon arrival
  • Incorrectly fulfilled
  • Different from the product originally ordered

All claims are subject to review and approval by our customer support team.

2. Defective, Damaged, or Incorrect Items

We make reasonable efforts to check products before shipment. However, if an item arrives damaged, contains a manufacturing defect, or is not the product you ordered, please notify us promptly.

To remain eligible for review, your claim must be submitted within 7 calendar days of the carrier-confirmed delivery date.

Please email support@homofpupora.com and provide:

  • Your Order Number
  • The email address associated with your purchase
  • A detailed explanation of the issue
  • Clear photos or video showing the defect, damage, or incorrect item

Our support team will review the information and evidence submitted.

Depending on the nature of the issue, an approved resolution may include:

  • A replacement product at no additional product cost
  • A partial refund
  • A full refund

Each request is handled individually based on the circumstances and supporting evidence provided.

3. Refund Processing

If Homofpupora approves a partial or full refund, the refunded amount will be sent back to the original payment method used at checkout.

After the refund is issued, it will typically appear in your account within approximately 7–12 business days.

The exact timing depends on the policies and processing schedules of your bank, card issuer, or payment provider. Homofpupora cannot control the time required by third-party financial institutions to post the funds after a refund has been processed.

4. Exchange and Replacement Policy

Homofpupora does not provide routine exchanges for alternative:

  • Sizes
  • Colors
  • Styles
  • Models
  • Product variations

A replacement may only be offered when an item is verified as damaged, defective, or incorrectly shipped.

Where a replacement is approved, we will normally arrange the same product or equivalent variation originally purchased, subject to availability.

All replacement requests must be authorized by our customer support team before any further action is taken.

5. Unauthorized Returns

Please do not mail products back to our registered company address, warehouse, fulfillment center, or any other location unless you have received written instructions from Homofpupora.

Before returning any product, customers must first:

  1. Contact support@homofpupora.com
  2. Submit the required order and claim information
  3. Wait for written approval and return instructions from our support team

Our registered corporate address should not be treated as a return address unless we specifically confirm otherwise in writing.

Packages returned without prior approval may be refused or may not qualify for a refund or replacement.

Homofpupora is not responsible for unauthorized return shipments, including any related:

  • Shipping expenses
  • Customs fees
  • Loss or damage in transit
  • Failed deliveries
  • Additional handling charges

For this reason, please wait for official instructions before sending any product back.

6. Inspection After Delivery

Customers are encouraged to inspect their order as soon as it arrives.

Please check that:

  • You received the correct product
  • All expected items are included
  • There is no visible transit damage
  • The product does not contain an obvious manufacturing defect

If you discover an eligible issue, please contact our support team within the 7-day claim period.

7. Customer Responsibility

Before completing checkout, customers are responsible for reviewing all selected order details, including:

  • Product type
  • Size
  • Color
  • Quantity
  • Product variation
  • Shipping information

Issues caused by customer selection errors are generally not treated as product defects and normally do not qualify for a return, replacement, or refund.

8. Customer Support

If you need clarification about this Return Policy or wish to submit an eligible product claim, please contact us using the information below.

Brand Name: Homofpupora
Corporate Entity: NDV HONGKONG LIMITED
Support Email: support@homofpupora.com
Customer Service Phone: +1 (857) 412-7949
Company Address: Unit 1102, 11/F., Axa Tower, Landmark East, 100 How Ming Street, Kwun Tong, Hong Kong

Homofpupora — Happy Home, Happy Pup.