Shipping Policy
Effective Date: June 2026
Thank you for shopping with Homofpupora. We know how important it is to receive your pet essentials on time, so this Shipping Policy explains how orders are processed, dispatched, tracked, and delivered.
Please review the information below before placing your order.
1. Order Processing
Once your payment has been successfully confirmed, our fulfillment team begins preparing your order for shipment.
This process may include:
- Order verification
- Product inspection
- Packaging
- Sorting
- Carrier preparation
Orders are typically processed within 3 business days before they are transferred to the shipping carrier.
Orders placed on weekends or public holidays will generally begin processing on the next available business day.
2. Shipping Time and Delivery Fee
After an order has been dispatched, standard international delivery generally takes approximately 10–20 business days.
Homofpupora currently applies a standard shipping fee of:
$5.99 USD
This rate applies to eligible destinations unless a different shipping offer or promotion is displayed during checkout.
Please note that delivery estimates begin after order processing has been completed.
3. Possible Shipping Delays
We work to move orders through our fulfillment and carrier network as efficiently as possible.
However, some delays may occur due to circumstances outside our direct control, including:
- Customs inspections
- Import processing
- Carrier congestion
- Severe weather
- Public holidays
- Transportation disruptions
- Regional delivery restrictions
These situations may extend the estimated delivery window.
We appreciate your patience when unexpected carrier or customs delays occur.
4. Order Tracking
Once your package has been shipped, we will send a Shipping Confirmation Email to the email address used at checkout.
This email will normally include:
- Your tracking number
- Shipment information
- Tracking instructions
You may track your package through the carrier’s tracking system or through an international tracking service such as:
17TRACK
www.17track.net
Please allow some time for tracking information to become active after dispatch. Carrier systems may require several days to register the first tracking update.
5. Split Shipments
If your order contains multiple products, your items may occasionally be shipped in separate packages.
This may happen when:
- Products are stored at different fulfillment locations
- Items become available for shipment at different times
- Separate dispatch helps avoid unnecessary delays
If your order is divided into multiple shipments, each parcel may receive its own tracking number and shipping confirmation.
Receiving one package before another does not necessarily mean that an item is missing.
6. Address or Order Changes
If you notice an error in your order after checkout, please contact us as soon as possible.
We recommend submitting any requested changes within 12 hours of placing the order.
Examples may include changes to:
- Shipping address
- Recipient name
- Telephone number
- Product size
- Color
- Product variation
- Quantity
Please email support@homofpupora.com and include:
- Your Order Number
- The email address used for the purchase
- A clear explanation of the requested change
Because orders may enter fulfillment quickly, we cannot guarantee that changes can be completed after an order has started processing.
We will make reasonable efforts to assist whenever possible.
7. Failed or Unclaimed Deliveries
If a carrier is unable to complete delivery because no recipient is available, the package may be:
- Held at a local postal office
- Transferred to a collection point
- Scheduled for another delivery attempt
Customers are responsible for reviewing carrier notifications and arranging collection where necessary.
Homofpupora is generally not responsible for packages that are returned, abandoned, or otherwise undeliverable because of:
- Failure to collect the parcel
- An incorrect or incomplete shipping address
- Incorrect recipient information
- Failure to respond to carrier notices
Please carefully review your delivery details before submitting your order.
8. Delayed Tracking Updates
If your order appears delayed, we recommend reviewing the tracking information before contacting support.
Recent Tracking Activity
If your shipment has received a new tracking update within the past 7 days, it is generally still moving through the carrier network.
International shipments may remain between tracking checkpoints for several days.
No Tracking Activity
If there have been no tracking updates for more than 7 consecutive days, please contact us at:
Include your Order Number and contact information so our team can review the shipment status.
9. Lost Packages
If a package appears to be lost during transit, our support team may investigate the shipment with the relevant carrier.
Confirmed Lost in Transit
If the carrier or our logistics review confirms that the shipment has been permanently lost before delivery, Homofpupora may arrange a replacement shipment at no additional product cost.
Packages Marked as Delivered
Once carrier tracking officially confirms successful delivery to the shipping address provided at checkout, the shipment is generally considered fulfilled.
If you cannot locate a package that is marked as delivered, we recommend:
- Checking around the delivery location
- Asking household members
- Contacting neighbors
- Checking with building management
- Contacting the local carrier
Except where otherwise required by applicable law, Homofpupora generally cannot guarantee a refund or replacement for packages reported missing after the carrier has confirmed delivery.
10. Shipping Destinations and Fulfillment Locations
Shipping Destinations
Homofpupora provides international shipping to eligible destinations.
If we are unable to fulfill an order because shipping to your destination is restricted or unavailable, our support team will contact you and arrange an appropriate resolution, which may include a full refund.
Fulfillment Locations
Orders may be fulfilled through different logistics centers or authorized supply partners depending on:
- Product availability
- Customer destination
- Inventory location
- Logistics efficiency
Products may therefore be shipped from fulfillment locations in different countries or regions.
The origin of a shipment does not necessarily represent the registered corporate address of Homofpupora.
11. Customs Duties and Import Taxes
International orders may be subject to:
- Customs duties
- Import taxes
- Brokerage charges
- Local government fees
Unless otherwise stated during checkout, these fees are the responsibility of the customer and are not included in the standard Homofpupora shipping charge.
Customs requirements vary by destination, so customers should consult their local authorities if they require further information about potential import charges.
12. Delivery Estimates
All shipping and delivery timeframes shown on our website are estimates only.
They are not guaranteed delivery dates.
Actual transit time may vary because of customs processing, carrier conditions, destination accessibility, weather events, holidays, or other circumstances beyond Homofpupora’s reasonable control.
13. Shipping Information Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Please verify:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Telephone number
Homofpupora may not be able to recover, replace, or refund a package that cannot be delivered because incorrect or incomplete information was submitted by the customer.
14. Contact Us
If you have questions about shipping, tracking, or an active order, please contact our customer support team.
Brand Name: Homofpupora
Corporate Entity: NDV HONGKONG LIMITED
Support Email: support@homofpupora.com
Customer Service Phone: +1 (857) 412-7949
Company Address: Unit 1102, 11/F., Axa Tower, Landmark East, 100 How Ming Street, Kwun Tong, Hong Kong
Homofpupora — Happy Home, Happy Pup.